Old Skull Skateboards
2555 Baird Road
Penfield, NY 14526
Phone # 585-310-7656 (Please have your order number ready before calling.)
Retail Shop Hours
Monday Thru Saturday: 12pm-5pm
Sunday: Closed
Online 24 / 7 365 Days a year
oldskullskateboards.com
Shipping
Get free shipping rate quotes by simply putting the items you are considering buying in your cart and then clicking view or edit your cart and clicking estimate shipping and tax in lower right corner.
All orders over $99. in the United States (lower 48) qualify for free shipping. All shoes ship free in the United States (lower 48).
International customers placing orders over $99. qualify for a 10% discount. Please enter coupon code WORLDWIDE at checkout to redeem coupon.
We recently had to increase our free shipping threshold and discount threshold due to increases in cost for shipping and shipping supplies.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations (import tax, if any, are not included in the price).
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Once a package is shown as delivered Old Skull will accept no further responsibility for package. Please make sure to have your deliveries go to secure area.
Returns & PRE-ORDER Policy *Please Read*
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). A $10. restocking fee will be deducted to all orders returned that qualified for free shipping when originally purchased except in the case mentioned herein above.
You should expect to receive your refund within 1 week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
There are no returns accepted on sale items other than for Manufacturer defects.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
PRE-ORDERS: Pre-Orders can be cancelled but there will be a $10. re-stock fee charged for all cancelled orders. Your entire order will ship together when all items in your order are available to ship. The items you order will be put on hold for you until your last pre-ordered item is released. Release dates are subject to change. You can read our Pre-Order policy in our About Info. Section. By Purchasing you are agreeing to the pre-order policy. We are on the east coast so we often receive items about a week after they are released as most are shipped from the west coast. A pre-order guarantees you the item you purchased and that it will be shipped in the order we receive the orders by date and time.
COVID-19
Face covering must be worn when entering the store and kept on at all times while in the store. Customers must adhere to social distancing guidelines recommended by the CDC for 6 feet distancing between others in retail store. All payment equipment and common area counter surfaces will be regularly sanitized between customer transactions. We appreciate everyone's cooperation who visits our retail store's in ensuring a safe environment for all customers and employees.